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DoT received 80,947 complaints against telecom-companies

Complaints to Dot against telecom operators have reached 80,947 which is increased by 12,256 in numbers. In 2014 the number of complaints against Dot was 68,691 government said today. Telecom Minister Ravi Shankar Prasad said the Department of Telecom (DoT) received 57,634 complaints in 2015 compared with 50,197 in the previous year.

Department of Telecom received 80,947 complaints against telecom companies

The minister was replying to a question if there is an increase in the number of consumers’ complaints about bills, connectivity, mobile portability, harassment and so on against the mobile service providers.

According to data shared by the minister, there is an increase in complaints received by DoT against operators like Airtel, BSNL, MTS and Videocon. However, complaints against Idea, MTNL, Reliance, Tata, Uninor and Vodafone have declined. Complaints received by Telecom Regulatory Authority of India (TRAI) against all telcos, barring Tata and Uninor, have increased.

“For effective resolution of consumer complaints, TRAI has laid down the standards of quality of service parameters relating to time limit for fault repair, billing complaints, refund of security deposits and rent rebate for delayed fault repair,” he said.

The minister said TRAI has issued Telecommunication Mobile Number Portability (Fourth Amendment) Regulations, 2012, providing financial disincentives for unjustified rejection of porting request and for violation of timeline specified in the regulations.

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